megahoky Casino & Sportsbook Data Care

What Data We Collect and Why

When you register an account on megahoky, we require your email address, a secure password, your full name, phone number, and date of birth. We also require a government-issued identity document (passport, driver's licence, or national ID) to verify your age and jurisdiction of residence. This verification is mandatory under applicable gaming regulations and protects both you and megahoky.

We collect transaction data each time you deposit, withdraw, or wager on megahoky. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amount, timestamp, and your resulting account balance. For sportsbook bets, we record the fixture, odds, wager amount, and outcome. For slot games, we log spin counts and results. For live-dealer games, we capture table name, session ID, and final balance.

We do not store your full credit card number, bank account number, or payment passwords. Payment processing is handled by certified third-party processors (your payment provider) who transmit encrypted data to us. We retain only a truncated identifier for your payment method (e.g., last four digits) to help you recognise which payment method was used for a specific transaction.

Usage Analytics and Cookies

Our website uses cookies to improve your browsing experience. Session cookies track your login state; preference cookies remember your language and game selections. We do not use cookies to identify you personally or to track you across other websites. Our analytics cookies measure page views and game popularity to help us understand which features are used most and which require improvement.

You can disable cookies in your browser settings; however, disabling cookies may affect functionality on megahoky (e.g., you may need to log in each time you visit). Our analytics platform anonymises data (e.g., stripping identifiers) so we cannot link individual analytics records back to you.

How We Use Your Data

We use your data for the following purposes: (1) account administration and verification; (2) payment processing and fraud prevention; (3) delivering games and markets (sportsbook, live dealer, slots, esports); (4) calculating and crediting weekly cashback and bonuses; (5) investigating disputes and complaints; (6) complying with legal and regulatory obligations; and (7) improving our platform's performance and security.

We do not use your data for marketing unless you explicitly consent to receive promotional emails or notifications. You can manage your communication preferences in your account settings or by contacting our support team. We will never contact you via third-party channels (e.g., unsolicited social media messages) without your prior request.

Identity verification

We confirm your age and jurisdiction to meet legal requirements and prevent underage access.

Payment processing

We share encrypted payment details with your bank or e-wallet provider to complete deposits and withdrawals.

Game operation

We log your wagers and outcomes to calculate balances, bonuses, and cashback accurately.

Regulatory compliance

We retain transaction records and personal data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

Third-Party Data Processors

We at megahoky work with trusted third-party processors to deliver our service. Your data may be shared with: payment processors (banks, e-wallet providers, card networks) to process deposits and withdrawals; identity-verification services to confirm your age and jurisdiction; game providers (software vendors) to deliver slots, live-dealer games, and esports markets; and analytics services to measure platform performance.

All third-party processors are contractually bound to protect your data using industry-standard security practices. We do not sell your data to advertisers or data brokers. Some processors may store data outside your home jurisdiction (for example, payment data may be stored on servers in Singapore or Europe). In these cases, we ensure data transfer complies with applicable data protection laws.

We do not permit third parties to use your data for their own marketing purposes. If a processor is acquired or merges with another company, we notify you of any material change in how your data is handled.

How Long We Keep Your Data

We retain your account and transaction data for as long as your account is active, plus a minimum period after closure (typically 5–7 years) to comply with anti-money-laundering regulations and to resolve disputes. Identity documents (copies of your passport or ID) are retained for verification purposes and may be deleted upon request once the account is closed and all disputes are resolved.

Cookies are typically deleted when you clear your browser cache, or they expire after a set period (usually 90 days). Analytics data is anonymised and aggregated, so individual records are not linked to you and are automatically deleted after 12 months of inactivity.

Your Rights and Data Access

You have the right to access, correct, and request deletion of your personal data. You can view and update much of your account information (email, phone, address) directly in your account settings. For a complete copy of the data we hold about you, contact our data protection team via support — we will provide this information within 30 days at no charge.

If you find an error in your data, contact us immediately and we will correct it. If you wish to delete your account and have it closed, we will comply, though we may retain some data if required by law or to resolve outstanding disputes. Account deletion is permanent and cannot be reversed; any bonus balance will be forfeited, but real-money balance will be returned after deduction of any outstanding disputes.

Security Measures We Implement

We at megahoky employ multiple layers of security to protect your data. All data transmitted between your device and our servers is encrypted using HTTPS (TLS 1.2 or higher). Stored data is encrypted at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits by independent firms.

Staff access to personal data is restricted to authorised personnel only, and all access is logged and audited. We enforce strong password policies and multi-factor authentication (2FA) to prevent unauthorised account access. Regular security training is mandatory for all staff.

While we take reasonable precautions, no system is entirely secure. If we discover a data breach, we will notify affected members without undue delay and cooperate with relevant authorities. You are responsible for protecting your account password and enabling 2FA in your account settings.

Changes to Our Privacy Policy

We review our privacy practices regularly and may update this policy to reflect changes in our operations, technology, or applicable law. Material changes will be communicated to you via email or account notification at least 30 days before taking effect. Your continued use of megahoky after a policy update constitutes acceptance of the new policy.

If you do not accept a material change, you may request account closure and a refund of your real-money balance. We maintain a version history of this policy on our website, so you can review how our practices have evolved.

Contacting Our Data Protection Team

If you have questions about our privacy practices, wish to exercise your data rights, or have a concern about how we handle your information, contact our data protection team via live chat, email, or the contact form in your account settings. We aim to respond to all inquiries within 5 business days. For urgent privacy concerns, mark your message as "Priority" and we will escalate it to our management team.

Summary and Commitment

Our privacy policy reflects our commitment to transparency and data protection. We collect only the data necessary to operate megahoky legally and securely. We encrypt all data, limit access to authorised staff, and do not sell your information to third parties. You have full rights to access, correct, and delete your data.

Whether you engage with our sportsbook markets during Liga 1 seasonsplay slots around Idul Fitri holidaysor participate in esports tournaments, your data is protected under the same standards. We encourage you to review this policy thoroughly and to contact us if you have any questions. Your trust in megahoky is valuable to us, and we take our responsibility to protect your privacy seriously.